Operating in a Relationship Economy

You can have the biggest advertising and marketing budgets around, the best products on the market but bad customer service will undo all of that hard work instantly.  Just to add to the challenge, meeting customer expectations is more of demanding today than it has ever been because we are operating in the age of the customer. They know more and so expect more and it’s our job to not just keep up, but anticipate these changing demands and deliver accordingly. That’s why UKCSI Customer Satisfaction Index suggests we are living in a Relationship Economy, where the success of our business is determined by our relationships with customers, staff, suppliers and partners. It all boils down to customer service.

On top of that, trying to run a project with many suppliers that may or may not stick to your delivery schedule can cause added pressure.  That’s why The Profix Group offer a Single Supply Solution.

What’s a Single Supply Solution?

Because The Profix Group provide a full range of windows, doors and
composite doors for new build and refurbishment, on a supply only or supply install basis we can meet any specification in the UK and take away the hassle of multi-product sourcing.  Clients receive everything required to complete the installation in a single delivery – ensuring complete peace of mind and minimal disruption.  We call this our #onecall solution.

Using The Profix Group for your single supply will makes things easy and alleviate added stress from the project delivery.

What happens when things go wrong?

We would all love to say nothing ever does and of course we aim to deliver everything right first time, all the time, but mistakes happen.  The Profix Group prides itself on putting problems right as quickly as possible.  A recent report (quoted on NewVoiceMedia) suggested that 82% of consumers said that the number one factor that leads to great customer service is resolving issues fast. And if you don’t, you have more than a 50% chance of never hearing from them again. We don’t want this to be the case for any of our customers so will do whatever we can to help them deliver a first rate service across the board.

Whether or not we are operating in a relationship economy, our service is definitely our key focus.  It has been at our heart since we were established in 2003 and it always will be.

For more information, please visit our website www.theprofixgroup.co.uk or contact Alan Sadler on 01827 63351.