Do you ever feel like your supplier is taking you for granted? Perhaps when a complaint goes unheard or isn’t acted upon? Or maybe when the quality of product or level of service falls short of what you need? Sometimes with the best will in the world companies can lose sight of the importance of existing customers. And sometimes they get away with it because of a reluctance to switch supplier. After all, what if it’s a case of better the devil you know?
It’s not a quick and easy task to switch supplier either. You have to do your research, make a shortlist and then hope that the reality will live up to the sales pitch you’ve been given. But imagine how worthwhile it could be if your new supplier made your life easier by not only listening to you, but delivering what you need. Consistently.
Here’s a quick checklist to consider. Does your supplier:
- Listen to what you need and then deliver on those requirements to make your life easier?
- Supply everything you need?
- Consistently offer value for money?
- Truly put service at the heart of its business?
- Measure its performance internally, and externally through customer research?
The Profix Group is proud to do all of this and much more. Our #onecall offers everything our new build and refurbishment customers need including composite doors, PVCu windows, Swing and Slide Doors, WarmCore aluminium windows and doors and the Profix Pro-Therm Window Range giving superb green credentials. We operate on a supply and install or supply only basis. Where we supply only our #onecall solution ensures clients receive everything required to complete the installation in a single delivery ensuring complete peace of mind.
As well as our extensive product range, we offer excellent service too. Everyone makes mistakes sometimes but it’s how you deal with them that counts and we aim to sort out the few issues we come up against as smoothly as possible with minimum disruption to our customers. We also don’t rest on our laurels. To make sure we’re delivering on target we measure ourselves internally with key performance indicators but also externally through research with clients, tenants and homeowners.
For more information, please visit our website www.theprofixgroup.co.uk or contact Alan Sadler on 01827 63351.
